Regulated industries don’t archive interactions only to meet regulatory obligations. They also rely on captured and stored information to support legal cases, meet data privacy requirements, detail authorisations received and solve customer issues.
This means all these interactions across multiple platforms, formats and apps need to be quickly and accurately returned in user queries.
This requires new approaches to accelerate search across the entire data estate. Advances are also being made in how data is presented, so they can be consumed simply and efficiently.
“Compliance requirements mandate that data has to be stored, but organisations shouldn’t miss the opportunity to do more with that data,” says Shaun Hurst, Principal Regulatory Advisor at Smarsh. “You need to be able to access it and discover information within the data, but the more you have the harder it is to do that.”
There are additional complexities to consider. For example, regulated sectors have supervision or surveillance and legal and data protection requirements.
