Intermedia intends to transform security, compliance, and data management by releasing Intelligent Archiving for its Microsoft Teams solution.
With this enhancement, Intermedia affirms that businesses can now capture, retain, and manage Microsoft Teams chat and meeting interactions alongside Unite voice, SMS, and Contact Center communications—encompassing voice, email, SMS, webchat, and other digital channels—with Microsoft 365 email integration coming soon. This aims to produce a centralised, role-based, compliance-driven repository accessible through a single pane of glass.
Intermedia stresses that this expansion offers businesses an intuitive, secure, and fully integrated solution to archive and manage comms across Microsoft Teams, Microsoft 365, and Intermedia services at an affordable price point. The company says that with regulatory requirements growing and enterprises handling sensitive data across various platforms, having an integrated, secure strategy to retain and manage business interactions is critical.
Irina Shamkova, Chief Product Officer at Intermedia, commented:
With Intermedia Archiving, businesses aren't just protecting their data - they're building an invaluable resource for AI-driven business intelligence. By enabling seamless archiving for Microsoft Teams users with Intermedia Unite, Contact Center, and M365 Email, we're giving businesses a way to safeguard critical interactions while unlocking insights that improve decision-making, enhance customer engagement, and drive smarter business operations."
Intermedia suggests this update means it's the first platform to integrate Microsoft Teams, UC, CC, and archiving into a single, fully unified solution. This should eliminate the need for multiple vendors, streamlining comms management for businesses of all sizes.
More Specifics On Intermedia Archiving For Unite And Contact Center's Feature Set
Intermedia Archiving for Unite and Contact Center aspires to provide a seamless solution for capturing and retaining communications across Microsoft Teams, Unite, and Contact Center interactions in a single, secure platform.
Expanding its capabilities, Integrated Archiving for Microsoft 365 Email (coming soon) will store M365 emails, including attachments, with future support for Gmail and Exchange. This centralised approach intends to simplify compliance and data retention.
With its "One Provider, One Solution" model, Intermedia discards the need for third-party tools, delivering fully integrated UC, CC, Teams, and email archiving. Compliance-Ready Storage ensures secure, tamper-proof retention to meet industry and regulatory requirements.
Advanced Search & Retrieval tools make it easy to locate and access archived communications efficiently. Security is a priority, with Enterprise-Grade Security & Access Controls, including encryption, SSO, and role-based permissions to protect sensitive data.
