The KAZOO Unified Communications (UCaaS) solution offered by 2600Hz is one part of a comprehensive suite of flexible solutions designed to empower service providers. Used in over 60 countries, the KAZOO ecosystem allows companies to build powerful toolkits for the future of work.
Alongside a range of pre-built apps for collaboration and communications management, KAZOO also includes access to over 300 open APIs, allowing innovators to build custom integrations. According to 2600Hz, this ensures service providers can design the ideal UC solution for every customer.
We took a behind-the-scenes look at this versatile UCaaS solution to bring you this comprehensive review of the KAZOO Unified Communications offering.
The Quick Verdict
KAZOO Unified Communications from 2600Hz is an incredibly flexible solution for service providers looking to take advantage of the UCaaS landscape. It offers access to a range of powerful and scalable tools and carrier-grade performance in one simple package.
Pros:
- Exceptional flexibility and scalability
- Powerful insights and reporting tools
- Omnichannel and mobile support
- Excellent ease of use
- Affordable pricing for service providers
- Great customer service
Cons:
- Slight initial learning curve
- May be missing some features for certain providers
What is KAZOO Unified Communications? The Features
KAZOO by 2600Hz is a fully white-labeled solution packaged with all the features and capabilities teams need to collaborate in the modern world. It’s a 2600Hz flagship solution and actually covers a range of toolkits for UCaaS, CPaaS, call center functionality, and even AI.
The KAZOO Unified Communications system is just one part of this suite of products. According to 2600Hz, it offers users a carrier-grade telecom solution specifically designed for scalability. With the open platform, service providers can access both pre-built applications and open APIs for custom development, all packaged into a modern and user-friendly interface.
Plus, with KAZOO, resellers can customize every aspect of the UCaaS solution, from branding and pricing to overall design.
Key features:
- Device flexibility: KAZOO works on mobile devices, tablets, desktops, and more, empowering teams to connect anywhere, regardless of their device.
- Voice and video conferencing: Powerful voice and video capabilities combined in a single app, with carrier-grade stability and reliability.
- WebRTC: Integrated WebRTC technology ensures users can easily access crucial tools without relying on external apps and downloads.
- Comprehensive insights: Access voicemails, transcriptions, call history, and more in one place for both compliance and quality management.
- Omnichannel support: In addition to video and voice, the KAZOO app allows users to view, send, and receive faxes and unlock the power of SMS.
- Fully integrated mobile solutions: Make and receive calls from anywhere, on any device, with the same robust calling features, and manage calls on a range of inbound numbers.
- SMS Automation: Create custom notifications and processes to streamline workflows and offer proactive service to customers.
- Integrations and add-ons: Leverage thousands of connected apps through open APIs or built-in add-ons for the KAZOO platform.
- Full call management: Remote PBX management, conferencing, geo-redundancy with failover, and call transfer, forwarding, recording, screening, and parking.
Notably, service providers can easily expand their offering by leveraging KAZOO’s tools for CPaaS, CCaaS, and artificial intelligence and aligning these systems with their UCaaS portfolio.
KAZOO Unified Communications: Availability and Pricing
2600Hz has been working on the KAZOO suite consistently since July 2010. Currently, the solution processes more than 100 million calls every month across 60+ countries. Plus, 2600Hz has hosted facilities in 8 regions, including London, Sydney, California, and Milan.
One interesting aspect of KAZOO is that service providers can access a range of deployment options. Depending on your preferences and business requirements, you can choose to use KAZOO in 2600Hz’s existing shared hosting environment.
The fully redundant cloud solution offers excellent support to resellers who want to access a convenient communications ecosystem without extra expense or complexity. Alternatively, you can choose to have 2600HZ host your solution on dedicated, private bare-metal servers located in world-class data centers around the world.
