The London-based Futures and Options broker Kyte Broking Limited has added WhatsApp and Telegram for client communications thanks to the joint compliance solution by LeapXpert and SteelEye.
According to Kyte Broking, the new channels have improved both client engagement and customer experiences.
Furthermore, the brokerage is now able to meet full compliance and regulatory requirements set by the SEC, FCA, and other global regulators.
Joergen Jaehnig, Deputy Head of Compliance at Kyte Broking, left a glowing review of the compliance solution: "At Kyte Broking, we are committed to delivering exceptional service to our clients while upholding the highest standards of compliance.
The partnership with LeapXpert and SteelEye has transformed our client communications and improved the efficiency of our communication processes."
Following “rigorous research,” Kyte Broking chose LeapXpert and SteelEye’s solution to capture, monitor, and archive communications across WhatsApp, Telegram, and other channels.
The compliance solution can be used on both corporate and personal devices, with the possibility of adding more channels as and when they are needed.
By utilising the Leap Work application, which includes advanced monitoring, brokers are able to communicate on WhatsApp without worrying about potential regulatory infringements.
Previously, WhatsApp and Telegram were "off-channel" communications oftentimes making it a challenge for the firm to balance client communication preferences with strict regulatory requirements.
Avi Pardo, Co-founder and CBO of LeapXpert, was pleased to see its partner solution working effectively for Kyte Broking:
I’m thrilled to see the positive fruit of our partnership with SteelEye and the value it has already brought Kyte Broking."
"We have witnessed increasing demand for our solutions in both regulated and non-regulated markets in the past year, with a particularly significant surge among global energy and commodity trading firms, all eager to adopt modern channels in a governed and compliant manner.
