When it comes to earning adoption for new software in your technology stack, the look and feel of an application can have a significant impact on how well a tool is received. If your employees don't feel comfortable navigating a new high-tech system, they won't be able to use it to its fullest advantage.
The MAF ICIMS system is a 360-degree reporting suite for your unified communication strategy, designed to provide a comprehensive insight into everything from conference calls to instant messaging, video, voice and more. Recently, MAF announced an upgrade to the look and feel of the ICIMS solution, with a new skin that aligns the system with today's digital trends.
What's New with MAF ICIMS?
The new design for ICIMS gives your reporting suite a more engaging appearance, complete with appealing pastel shades that are making the system feel more familiar to some of the other popular tools in the marketplace. Along with the new look, MAF ICIMS also offers:
- Enhanced cloud security - Site admins can manage the policies and security for sites
- Integration with Microsoft Teams
- Integration with IPC Dealer Boards
- Integration with Amazon Connect
- Integration with Etrali Dealer Boards
- Call Quality Index - Specifically designed for users of Skype for Business
The MAF ICIMS update also includes various enhancements to the report designer and report builder systems. What's more, the System Monitor will be able to demonstrate call quality metrics for data sources used throughout hybrid communication environments.
New Integrations
MAF ICIMS has always allowed companies to track their performance in Skype for Business. However, the recent update means that you can see usage trends for Microsoft Teams too. The activity dashboard demonstrates the volume of team messages, chat messages, meetings, and calls in a specific range.
