Maintel has announced it has integrated Highlight as the service assurance tool within its new software-defined Secure Homeworker suite of services. The Maintel’s new offering enables businesses and public sector organisations to support mass-scale remote working by delivering “in-office” grade security, connectivity and availability to employees working from home. Maintel’s Secure Homeworker portfolio aims to help drive productivity, protect data and networks, and support the long-term move towards hybrid and remote working. The service combines Cisco’s SD-WAN technology, cloud security services and Maintel’s service wrap to bring the applications, tools and experience usually only available in the office to the individual employee’s home. For service assurance, Highlight provides transparency into how the networks are performing. Highlight’s clear, sharable visibility of the network on which the homeworker relies, is an integral part of Maintel’s service wrap. With its easy to understand view across the whole network, including SD-WANs, LANs and WiFi, Highlight provides usable and timely insights which enable productive discussions between Maintel and its customers. Dan Davies, Chief Technology Officer at Maintel, said “By bringing top suppliers like Highlight into our service offering, we cement our position with our customers as a trusted advisor and we can foster strong relationships with them. Highlight is integral in bringing this forward and is a key part of our product strategy. From a technology point of view, this is a major step change. We can now supply all the management information needed to support those working at home or at another location. Highlight is enabling us and our customers to focus on improving the quality of services rather than simply achieving service levels and maintaining network availability."
"We use Highlight’s insights to make informed decisions, using real data rather than guesswork to ensure availability, productivity, and security"
Martin Saunders, Product Director of Highlight, added, “We’ve had a long history of working with Maintel and we’re delighted to help their team pioneer these ground-breaking services. The workplace has changed and today’s cloud applications such as MS Teams, Office 365, Zoom and others, have increased our dependency on the network. In addition, businesses have moved from relying on a small number of long-term, high bandwidth circuits to a highly adaptable and changing network built from diverse technologies. The importance of having a unified view of the whole network on a single pane of glass has never been more important.”
