Cloud native communications software leader Metaswitch has announced that 100 percent of Perimeta Session Border Controllers (SBC) users surveyed for the Session Border Controller Customer Satisfaction Report by the Eastern Management Group would recommend Perimeta to their peers. The average net promoter score for other SBCs in the survey was 60%.
The Eastern Management Group is an American research and consulting company and one of the oldest and most experienced communications technology research firms operating today. The firm surveyed more than three thousand IT managers globally for the report, in which Perimeta also scored above the industry average for reliability, installation, support, management tools, contact centre experience, value and overall satisfaction. Participants reported on their companies’ current and future technology usage, on a range of experiences as users of 14 SBCs evaluated, and on their experience with vendors’ solutions.
"It’s incredibly rare, in any industry, that 100 percent of respondents would recommend a product and company to their peers,” said John Malone, President and CEO of The Eastern Management Group.
“The fact that Perimeta SBC has generated that level of support from its users is truly remarkable and is something I have never seen in my 40-plus years covering the telecommunications market."
Equally applicable to both access and interconnect services, as well as fixed and mobile deployments, Perimeta reduces operational costs, enhances subscriber satisfaction and simplifies network deployment. AT&T selected Perimeta to power a portion of its software-centric network, and Sprint deployed Perimeta (among other Metaswitch products and technologies) to enable the accelerated development and deployment of advanced mobile communication services.
