Microsoft, one of the market leaders in technology, communication, and collaboration, recently announced the arrival of another disruptive new product at Microsoft Ignite 2019.
Microsoft 365 Business Voice is a solution for cloud-based telephony built from the ground up for the Office 365 ecosystem. The offering provides chat, meetings, calling, and more in a single unified application, for a more dynamic business landscape.
The Business Voice experience works across all devices, ensuring that team members have access to the tools that they need wherever they are.
Here's your guide to Microsoft's latest product.
Microsoft 365 Business Voice: Features
Microsoft 365 Business Voice is a state-of-the-art cloud-based telephony solution that integrates into the Office 365 ecosystem. Designed to support the collaborative needs of modern workforces in the digital landscape, Microsoft 365 Business Voice includes:
- An enterprise-grade phone system for making and receiving calls
- Cloud-based management for excellent scalability
- Audio conferencing with dial-in numbers for every meeting
- Flexible calling plans, including the option to migrate your existing number
- The opportunity to access your system on any device
- Access to AI technology for transcribing voicemail and translating chat messages
- All-in-one support for up to 300 users
- Multi-level auto attendants, call transfer, and call queuing
- 24x7 customer service backed by Microsoft
Microsoft 365 Business Voice: Benefits
Microsoft's new Business Voice offering is all about simplifying the calling and collaboration landscape in the cloud for today's business users. With this new solution, companies can streamline their communication strategy by ensuring that all of their chat, meetings, and other conversations exist in the same environment. Benefits include:
- A full communication suite: Manage your contacts and calendar information through Outlook and Microsoft Teams while expanding collaboration through Excel, PowerPoint, and Word. Unify chat and calling and allow teams to dial into meetings in an instant
- Support for any device: Communicate with a single phone number that works across your mobile device, computer, desk phone, and more. Get a consistent all-in-one experience across every device with the Microsoft 365 ecosystem
- Exceptional cloud technology: Scale your communication strategy in seconds with the trusted and immersive cloud environment from Microsoft. Microsoft's cloud comes with load balancing and a 99.9% uptime guarantee
- State-of-the-art features: Unlock some of the latest communication technology for your calling system, including AI and voicemail transcription, inline translation for your chat, and meeting captioning
- Simplified setup: Manage all of your communications within a single environment with a single billing provider. Manage your phone system through your easy-to-use Office console and migrate your existing phone numbers from your current service provider into the Microsoft Business Voice environment
Microsoft even offers support for a wide range of devices, so that you can build the communication environment that's most suitable for you. You can check out some of the available devices that are already supported at the Microsoft Teams Marketplace.
Microsoft 365 Business Voice: Target Market
So, who is Microsoft 365 Business Voice for? Microsoft claims that it was created for medium to small businesses that are already using the Microsoft 365 or Office 365 ecosystem to transform their communication and collaboration experience. The Business Voice solution can be implemented into any subscription that includes Microsoft Teams.
Calling, chat, and meetings in a single app[/caption]
Call from anywhere, on any device[/caption]
