Microsoft Teams has announced "Call Record Insights" to help businesses effectively interpret and act upon call data within the Teams platform.
Call Record Insights includes automated call record retrieval, simplified data transformation, secure storage, no-code deployment, powerful analytic capabilities, and more.
Previously, businesses had to create their own custom solutions for accessing and managing call record data. Furthermore, the sheer quantity of data produced through Teams calling made analysis and reporting preparation a major ordeal to deal with alone.
Justin Walker, Microsoft employee on the Microsoft Tech Community, outlined the benefits in a company blog post announcing the solution:
Call Record Insights is not just a solution; it's a gateway to unlocking the full potential of Teams call records."
“By simplifying data access and analysis, it empowers organisations to make informed decisions, enhance operational efficiencies, and uncover new opportunities.
“Start your journey towards data mastery today and leverage the rich insights waiting within your Teams call records.”
Walker explains that Call Record Insights offers full sovereignty over your data, including End User Identifiable Information. All storage and processing also take place within Azure subscriptions.
Solutions can be scaled to fit any size of organisation, whether they are small teams or large enterprises.
Query performances can be adapted to meet specific requirements for improved speed and efficiency.
Call Record Insights: What’s Included?
According to Walker, the solution “elegantly addresses these challenges, transforming the way organisations interact with their Teams call data”.
It achieves this with automated retrieval of call records as they become available, taking advantage of Graph APIs to ease data gathering.
Call Record Insights turns complex JSON data structures into a simplified format that is ready for analysis.
