Enterprises are increasingly looking to add further Microsoft Teams Phone integrations in order to achieve compliance, understand usage better and access communications and collaboration features. Requests for Teams Phone integrations that enable analysis, visualisation and searching of calling data are growing in response to large volumes of data having to be retained for long periods to ensure compliance. Similar requirements are seeing increased needs for trend analytics and insights from call data to be provided to executive dashboards via integrations.
Other integrations are required so end users can address their desires for unified reporting across mixed calling environments. Integrating third party analytics software provides greater visibility into how Teams Phone is used and is a further addition to enterprises’ lists of necessary Teams Phone integrations.
Ease-of-use
Variphy, for example, adds significant value to the Teams Phone experience by enhancing ease-of-use with role-based access to call data, providing an executive dashboard so insights can be shared across departments. This dashboard is fed by advanced reporting with tools for analysing, visualising and searching data. This helps maximise Teams utilisation and provides insight into how Teams is used by workers.
The company also addresses compliance by adding long-term data retention capabilities to Teams Phone and believes that its features enrich the Teams Phone experience in several ways.
When it comes to web-based analytics and reporting, Variphy offers features including Teams Phone call history search, fully customisable dashboards and widgets with a customisable drag-and-drop interface. The company also supports end-user, location and other reporting use cases in addition to permissions-based restrictions for users.
