Understanding how workers use Microsoft Teams Phone is a challenge for IT managers as they look to optimise deployments and ensure utilisation of functions is maximised. It’s not enough simply to provide Microsoft Teams Phone licences to users, greater knowledge of how the platform is being used is essential so training can be given and all the benefits of the system can be fully exploited. It’s also vital that IT managers have visibility into how the system is performing and can securely store data so it is compliant with company policies.
To help IT managers achieve these goals, Variphy has created a portfolio of solutions for Microsoft Teams that tracks and reports on Microsoft Teams Phone data. The advanced dashboard and reporting capabilities enable IT managers to search, analyse and report on Microsoft Teams Phone data. Variphy’s flexible soluition for Microsoft Teams analytics and reports ensures IT managers can get the full picture of their deployment’s performance.
Build Customized Dashboards
The solutions enables in-depth reports to be generated and managers can build dashboards with customisable widgets so they can track their key metrics. Highly granular reports into call data can be run, covering all calls or just those from specific groups. Data such as call count, number of answered calls, average call duration and average ring duration can be detailed.
IT managers can also choose how the reports are delivered such as via email, chatbot or secure file transfer protocol (SFTP) location. The system also helps managers to ensure compliance with data retention policies. Customers can keep their Microsoft Teams Phone data for as long as they need to and with Variphy, they can define how long to keep call history data to further support compliance.
