In 2025, unified communications can often look anything but unified. Customers are split across Microsoft Teams, Zoom, Cisco Webex and more, creating operational headaches for channel partners tasked with keeping them connected.
Supporting multiple UCaaS platforms means duplicating infrastructure, chasing elusive certifications, and building scarce and expensive skills. Simultaneously, PSTN connectivity is becoming increasingly commoditized, leaving margins perilously thin.
As Benny Matityahu, VP of Unified Communications and Collaboration at AudioCodes, put it bluntly: “Supporting a single UCaaS platform requires a certain skillset, but supporting multiple platforms means you need expertise across several, which is a major challenge.”
The pressure is rising on service providers and resellers. Businesses want choice, but partners need a way to deliver it without multiplying cost and complexity.
Skills, Certification and Cost Make Up the Multi-UCaaS Bottleneck
Channel partners often discover that moving beyond a single UCaaS platform quickly exposes hard limits. Infrastructure must be replicated or consolidated, which is costly either way. Certifications are another barrier. To deliver Microsoft Operator Connect or Cisco Webex Cloud Connect, partners need official approval, which UCaaS vendors grant under specific terms. Without those credentials, service providers and resellers are stuck with slower, less scalable options.
Layer on the inherent complexity of enterprise voice, such as trunks, routing policies, legacy systems, and local breakouts, and the economics become brutal. Even highly skilled teams can struggle to scale multi-UCaaS support without burning resources.
That, in essence, is the problem AudioCodes set out to solve.
AudioCodes’ Live Platform Features One Infrastructure For All Platforms
Roy Wizeman, Director of UCaaS Platform and Solutions at AudioCodes, explained: “AudioCodes started as an SBC vendor, gaining all the necessary certifications; Direct Routing for Teams, Zoom premises, Webex local gateway. We then extended that to certify the Live Platform itself in all those programs as well as Microsoft Operator Connect, Webex Cloud Calling and Zoom Provider Exchange, so it can act both as an enabler and as a provider to help partners dramatically reduce the time and effort needed for customer onboarding.”
In practice, this means partners don’t need separate skill bases for each UCaaS platform. AudioCodes’ dedicated R&D teams handle vendor-specific integration, while the platform’s automation removes the need for deep technical scripting. Infrastructure can be hosted entirely by AudioCodes or run by partners themselves, giving them freedom to start lean and grow into dedicated environments.
The result is faster onboarding, reduced operational overheads, and a platform that can cope with both the simplest PSTN-to-UCaaS deployments and the most complex hybrid scenarios.
