There’s no reason why the future of mobile business communications won’t be dominated by Direct Routing for Teams.
That is according to Andrew Graves, Solution Sales Director at Nuvias, who says that the increase in Direct Routing usage will spell a change in attitudes in the way the mobile workforce is contacted.
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Andrew Graves[/caption]
Speaking to UC Today, Graves said that, where salesmen have been contactable through a mobile number in the past, the pandemic has meant workers are more open to using applications to make and receive calls.
When asked about the suitability of a Teams Direct Routing solution for salespeople, Graves said “you say that but on a mobile phone, Android or iOS, there is a Team's app where I can accept a call, so it's no different to taking a call on my mobile phone.
Ultimately it's just down to how people want to communicate. I get very few mobile phone calls these days, it's all Teams or other platform meeting requests but different organisations will have different viewpoints on how they want to use the variety of methods of communicating."
"At the end of the day, there are so many different solutions out there it can be a bit of a minefield, from an end-user organisation's perspective, as to what is the best course of action but mobile has a massive part to play because people are used to it”
Talkin' about my Generation
Graves added that traditional mobile calls are not going away but the usage of chat apps and video collaboration solutions will lead to a move away from typical PSTN, as a new generation of employees enters the workplace.
