Ooma is launching a range of unified communications (UC) and contact centre (CC) features on its Ooma Office business communications service.
The new features include online bookings, one-to-many messaging, messaging templates, team chat, CRM integrations, and an interface for the Ooma Office desktop app.
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Describing itself as the “home of the internet phone service revolution”, Ooma is a U.S.-based telecoms company, which provides communications services, such as Voice over IP (VoIP), and business and consumer phone service solutions.
Ooma Office is its business phone service, enabling business owners to communicate with their employees and customers.
Dennis Peng, Vice President of Product Management at Ooma, commented on the feature releases:
“Small and medium-sized businesses want the same tools as big enterprises when communicating with customers and collaborating internally.
“We’re dedicated to continually adding new features to Ooma Office to give our customers the opportunity to do more with their phone system, while sticking with our commitment to provide a service that is affordable and easy to manage.”
UC Features
One-to-Many Messaging allows users to select multiple recipients to receive the same text message via the Ooma Office desktop app, saving them time by removing the need to cut-and-paste identical messages one at a time.
Messaging Templates consisting of pre-composed text messages can now be created by Ooma Office users on behalf of the entire team. The templates are available for text exchanges and assist users by allowing them to quickly repeat answers to common questions, such as a company’s opening times or product information.
Team Chat, inside the Ooma Office desktop app, allows users to take part in team chat, as opposed to communicating using the more expensive alternative of SMS texting. Chat history is also available for chat members for the previous three months.
