Our regular Cisco podcast features expert guest Jonathan George, who is a Digital Collaboration Lead at Adoptt, and he joins Patrick to review the latest updates from the world of Cisco collaboration.
It has been a while since the last podcast recording so Patrick and Jonathan review some of the major news that has emerged over the past few months. Firstly they review Cisco's Partner Summit which concluded in Las Vegas at the start of November. Jonathan explains that there was a major focus on the importance of customer experience and customer success which are apparently two key areas of focus for Cisco. This is reflected in various new approaches including lifecycle selling.
Patrick and Jonathan then discuss the big news from September which related to Cisco's acquisition of Voicea. Jonathan explains more about what attracted Cisco to Voicea in terms of technological capabilities. Some of these capabilities were demonstrated on stage at the Partner Summit, with meeting transcription and translation particular highlights. The guys then move on to discuss how the advent of these technologies could be transformative for a host of industries.
Jonathan then talks Patrick through the latest meeting feature updates for Webex Teams. These include functionality such as; two-way whiteboard collaboration, virtual sticky notes,'Pop Out' spaces, prior comment reactions and improved analytics. The improved analysis is incredibly important for Cisco partners and Jonathan explains why this is.
