PCI Pal has recently hosted its inaugural virtual conference, dedicated to secure payments, CX, and the continuously increasing connection between the two as a result of the pandemic.
Payments: The Future of Security and CX was tailored with changing customer needs in mind, aiming to share and receive valuable insights from top experts in the payment industry. Keynotes addressed burning issues such as new industry developments, data security and compliance – all in the context of the new normal.
So let's have a look at what PCI Pal did there, shall we?
More than Just Regulations: Payment Security as a CX Tool
COVID-19 has made its mark on almost all business sectors, but one sector has been particularly affected: the retail industry. The conference's opening keynote, following a welcome from PCI Pal CEO, James Barham, dealt with just that. Internationally-renowned industry expert, Neira Jones focused on payment and data security challenges that retailers now have to face, alongside their impact on customer experience.
Jones explored new trends in the payment industry that can help retailers adapt to the new reality, as they are forced to accelerate digital transformation to offer online payment capabilities. She discussed some of the most up-to-date solutions, from touchless options like QR codes and in-app payments; to digital wallets, voice shopping and open banking.
One of the most refreshing twists in Jones's keynote was her perspective on the way businesses should approach the issue of data security as they transition to online payments.
As more retailers enable omnichannel payments, cybersecurity breaches grow in number and breadth, which requires increased attention to data security.
Jones's advice for retailers was to approach this not as a tiresome task of complying with data security standards – but as another way of delivering a great customer experience. For, ultimately, customers who get an efficient payment experience and know that their data is safe are happier, more loyal customers.
Insights from Partners
Next on the agenda were partner breakout sessions.
