A 2019 roundup of Rebekah Carter’s top UC stories on products, comparisons, partnerships and industry recognition.
As another exciting year in UC came to a close, we took a look at the stories that our readers loved. In this roundup, we share tech-journalist Rebekah Carter’s most acclaimed articles from 2019. She covered an expansive terrain spread across new products, industry recognition, product comparisons, and partnerships. Scroll down for more.
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GoTo CX Complete promises companies a UCaaS and CCaaS layer that can evaluate 100% of interactions. Here's what buyers need to know.
Rebekah Carter · 13 Aug 2026
Cisco's Collaboration business had its best quarter in seven years in Q4 FY26, with Webex, devices and contact center all growing
Marcus Law · 13 Aug 2026
Microsoft is retiring Teams Live Chat in October 2026, just months after expanding it, pointing customers to Copilot Studio instead
Marcus Law · 10 Aug 2026