Preferences in the working world are more diverse today than they've ever been. Flexible working solutions are growing, with predictions that three-quarters of the US will be using mobile devices by 2020. According to IDG Research, enterprises are already spending on average $8.1 million UC&C products and services.
At the same time, business leaders have increasingly progressive expectations, requiring integration with new technologies and capabilities, from AI to IoT, and cloud services. Alongside this trend, CIOs are looking for closer partnerships with other organisations in their ecosystem, and need to develop ways to support more borderless teams.
Breaking through Workplace Borders
As the mobility and shared workforces become more common in cross-enterprise collaboration, the ability to offer a searchable archive of files and message is becoming crucial for business. Additionally, companies need new ways of integrating with third-party applications and advanced collaboration solutions. Often, legacy communication services lack the versatility required for modern business goals.
The good news is that evolution is possible when we start to use communication platforms that expand UC&C capabilities. Solutions in open-architecture make it easier to integrate new solutions into collaboration tools, providing better user connections and real-time information.
Additionally, contextual awareness can bring new solutions to the conversation. For instance, a connected platform could integrate with hospital equipment to help manage critical communication in real-time.
Because /unified-communications/cpaas solutions are cloud-based, developers can add real-time features like video, voice, and messaging within their own applications, without the need to develop backend interfaces and infrastructure. An open-API CPaaS will integrate with third-party and in-house apps to provide a separate and more secure environment.
The Next Generation of Security
Using CPaaS APIs will also allow developers to transform and move their connections into standalone infrastructures. This will offer a secure and simple method for bringing collaborative and communication services to processes and systems inside and outside of company borders. This will open the door for new collaborative models based on innovations like AI, and IoT.
