That is according to Cobweb Managing Director, Michael Frisby, who has told UC Today that collaboration solution providers have an opportunity to extend their existing customer relationships to encompass SaaS solutions, direct routing and cloud hosting services.
“I think a lot of companies have made those early steps into email and productivity solutions,” said Frisby, “but a lot of companies still have on premise servers for running their line of business and finance applications.
We've seen businesses struggle to access those on-premises servers, when they've been working remotely and they are now deciding to move some of these workloads into SaaS-based solutions, like Xero for finance and HR, as well as moving those on-prem servers into a Microsoft 365-based solution, or if the server needs to stay on premise, an infrastructure as a service solution.
Adding telephony solutions is definitely a trend that we're seeing, including compliance regulated industries, as companies are laying the foundations for a much more flexible working style, where you have some employees in the office and some at home.”
Frisby’s predictions ring true with analyst house CCS Insight and Enterprise Technology Research (ETR) who both predict that working from home will grow significantly in the near future. According to ETR the percentage of employees permanently working from home is set to double in 2021, rising from 16.4 percent to 34.4 percent.
CCS Insight also forecast a rise in remote workers, predicting over 50 percent of office-based employees will spend the majority of their time at home in 2022 and that a third of large firms will cut spending on office locations by 20 percent on average at their latest predictions event.
