RingCentral has been deployed by Bancroft to help employees deliver better care for patients with neurological injuries and disabilities.
The non-profit organization has selected RingCentral's cloud communications platform to access unlimited call capacity and a fully scalable system.
RingCentral Contact Center allows the company to connect people calling with inquiries or referrals efficiently, and RingCentral Video enables employees to streamline and improve their workflows.
Carson Hostetter, Chief Revenue Officer of RingCentral, commented: "Increasingly, we are seeing customers realize the value of having a complete unified communications and contact center solution.
"The ability to enable a best-in-class employee experience and service our customers with greater ease and efficiency, all in one solution, sets RingCentral apart from other vendors.
"We're proud to work with an organization like Bancroft that profoundly impacts children and adults living with disabilities and empowers them to unlock their potential."
According to Bancroft, the organization has noted three significant areas of improvement since it deployed RingCentral to employees.
The first is an improved customer experience due to the RingCentral Contact Center platform helping to support operations for people contacting the business.
Bancroft says that RingCentral has helped to reduce costs due to eliminating telephony hardware and service contracts.
Finally, employees have streamlined their workflows with integrated apps such as Salesforce, OneLogin, and Google Chrome.
Fina Nash, Senior Vice President of Business Operations and Innovation at Bancroft, said: "RingCentral hit all the requirements on our list: ease of use and administration, great reporting and analytics, and a unified platform for phone, messaging, and video conferencing.
