Salesforce has launched Slack Sales Elevate, a personalised sales home that integrates Slack's collaboration platform with Sales Cloud and contains AI-powered features.
Slack Sales Elevate is built into Slack, offering a hub that centralises information, simplifies processes, and automates administrative tasks in the platform where sales teams already collaborate with peers, partners, and customers. The solution is also powered by Salesforce data, empowering productivity and collaboration among sales teams.
Rob Seaman, SVP of Product at Slack, commented:
Bringing Sales Cloud into Slack and providing new sales productivity tools and automation in Slack helps sellers save time and access the right people and information to make better decisions. A Slack-based approach to selling will make it easier than ever for Sales Cloud customers to focus on the work that matters: working with customers and closing deals."
Salesforce's press release highlighted the growing pressure sales teams are under to improve productivity and revenues while maintaining high-quality customer service. Salesforce's internal "State of Sales Report" suggested that sales representatives spend 70 percent of their work time on non-selling tasks — a catalyst for Slack Sales Elevate's origin.
Slack Sales Elevate is generally available now for customers of Slack Business+ plans and above, as well as Professional, Enterprise and Unlimited Sales Cloud versions. It is priced at $60 per user per month.
A Holistic and Compelling Feature Set
Slack Sales Elevate intends to empower sales teams, from leaders to reps, with the best toolsets and automations to maximise productivity.
One of the most eye-catching new features is Elevate's AI-powered workflows. Teams can build AI-powered, no-code workflows with Salesforce-triggered notifications. These encompass support requests and deal approvals without requiring any technical expertise.
An example suggested by Salesforce is that when a new opportunity from Sales Cloud updates in Slack, a workflow could leverage that data to create and message a note in an account channel to flag to the sales rep to follow up.
Elevate's personalised sales home UI allows reps to explore rich customer data and business insights in a single-pane-of-glass in Slack. Users can customize their space with informative reminders and track progress towards their KPIs. The solution also includes a thorough view of opportunities that can be straightforwardly updated and automatically synced to Salesforce.
Users can inform the rest of the team on deal movements through the offering's instant account configurations by toggling team-wide instant notifications. This helps colleagues stay informed on successful deals, fresh opportunities, and pipeline updates.
A manager could opt-in to be notified when opportunities change to identify coaching opportunities for reps better. Those changes are then automatically piped to a record-mapped Slack channel to keep the sales account team up to date.
