Sangoma has appointed its new Chief Executive Officer, Charles Salameh.
Salameh was formerly Global Head of Account Expansion at Infosys, where he oversaw revenue growth and expansion across Infosys' almost $18.2 billion book of business, according to the company's Financial Year 2023 reported revenue.
Salameh has also formerly held senior leadership positions at Bell Canada, Nortel Networks, HP and DXC.
Salameh commented:
I am thrilled to join the Sangoma team as the new CEO. Sangoma has built an impressive reputation in the industry, and I am eager to build upon its strong foundation and formidable solutions portfolio. Together with the talented employees at Sangoma and a vast partner ecosystem, we will continue to innovate and deliver cutting-edge solutions that empower businesses to operate efficiently and communicate effectively and seamlessly."
Salameh has also been appointed to Sangoma's Board of Directors, effective September 1.
"We are very excited Charles has agreed to join Sangoma. Throughout his career, Charles has demonstrated transformative insight and remarkable creativity in creating new routes to market, all of which have led to significant revenue growth and business success," enthused Norman Worthington, the Interim Executive Chairman who will resume his position as Chairman of the Company's Board of Directors.
Salameh's responsibilities as Sangoma's new CEO will encompass collaborating closely with the communications and IT vendor's executive team to reinforce Sangoma's commitment to customer satisfaction and solutions innovation. The ambition is to advance the company's status as a global leader in elite cloud-based communications services.
"His leadership and customer-centric approach align seamlessly with Sangoma's core values and commitment to providing proprietary high-value information technology and communication solutions to businesses worldwide," Worthington added.
Sangoma's Busy First Half of 2023
Sangoma has made several compelling announcements this year, including that its cloud-based contact centre platform, Sangoma CX, has been updated with new omnichannel features, such as webchat support to boost agent productivity.
The functionality enables agents to engage with customers via Sangoma's platform interface. The service is omnichannel, allowing users to manage customers and their requests uniformly across phone calls and webchat interactions, simplifying the process and minimising waiting times. Agents can blend between calls and webchat interactions without crossing wires while providing agents and customers more options in addressing the customers' concerns.
There are updated reporting capabilities for agents, diversifying agents' options to track the success of their webchat interactions with customers and providing more insightful data for businesses to understand their customers' needs and preferences better. These data sets can inform targeted areas for improvement, enhancing agent productivity and customer satisfaction.
