The advent of Low Earth Orbit (LEO) connectivity options, like Starlink and Amazon Leo, make bringing broadband connectivity to remote locations, or operations that need a solid backup connection, easier than ever. But for companies deploying this form of connectivity across multiple locations, deployment is sometimes an afterthought. Coordinating all the moving parts, like deliveries, access, and physical and technical setup, means the hard part often begins the minute they click buy.
Even once the antennas (sometimes referred to as terminals) are up, getting the level of support a business expects can be difficult. Post-installation challenges and slow tech support can create delays and operational headaches that ripple across the network.
None of these problems are small, and combined, they add a big business cost.
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Where Deployments Break Down
Getting LEO connectivity, like StarLink and Amazon Leo, up and running at multiple sites is a big project to manage. Things like aligning technician schedules, ensuring delivery dates are right at each location, and arranging for roof access can turn procurement into a complex logistical undertaking; and that’s just the beginning.
Even once the hardware is mounted, a second type of “digital friction” begins. Companies may be surprised to find that help is only available using email. While email may be acceptable for some situations, it’s not the level of service that IT network admins expect for a business networking solution. Simply put, there are times when a few minutes on the phone can solve an issue that would take days to sort out.
These hidden costs lead to a critical question. Peter McKiernan, Vice President of Product Marketing at Fusion Connect, put it this way:
“Is this something you want to be spending your time doing, or would you rather have a project manager who’s been through this a number of times managing it for you? Do you want to talk to an expert when there is a disruption, or send an email and wait?”
Removing the Friction
For companies that want connectivity without the complexity, MSPs like Fusion Connect offer an upgraded approach to using LEO satellite connectivity.
Starting with a dedicated project manager assigned from day one, businesses get a person who has navigated these rollouts before and knows which questions to ask before a truck rolls out to any site. That means the minute details of procurement, technician availability, mounting requirements, and network configuration are aligned in advance, not discovered in sequence.
On the technical side, Fusion Connect provides fixed IP addresses as standard, something that is not available from Starlink. In a multi-location network, fixed IP addresses make things like VPN connectivity, SD-WAN integration, and security configurations far easier to manage.
But service doesn’t stop at deployment. Because Fusion Connect manages the full network stack, their team monitors and troubleshoots the complete picture, not just the Starlink or Amazon Leo piece. That means catching problems before they become outages. And when something does need escalating, Fusion Connect becomes the single point of contact: working the problem until it’s resolved. There is no finger-pointing between vendors.
The Case for Managed LEO Connectivity
LEO satellite connectivity represents a genuine step forward for businesses. These options step in where fixed-line infrastructure falls short. The technology is strong, and as with so many things in IT, working with the right vendor is critical.
Fusion Connect brings their experience and deep technical expertise to every project, removing friction from deployment and ongoing operations.
Find out how Fusion Connect can manage your Starlink connectivity so you can focus on your business.
