NewsUC&C17 Jul 2017 · 2 min read

Splicecom Emphasises Ease of Setup Of Their New SelectVoice Platform

The release of their new SelectVoice platform, for deployment in the cloud, on-premises and any blend of the two, sees Splicecom deliver on its commitment to make life easier for its channel partners.

Ian Taylor

‘Easy to sell, easy to install, easy to manage, easy to support’ is its mantra.

Two of the key elements supporting this drive for simplicity are a new, browser based Installation Wizard and Admin Portal.

The installation Wizard guides and prompts the installers of cloud, on-premises and blended SelectVoice systems through the four key areas of configuration:

Network Settings
System Settings
Security Settings
SIP Trunk Settings

Splicecom’s Installation Wizard allows a default SelectVoice system configuration, including call recording, to be up, running and making phone calls in 5 minutes. And once the default system installation is complete the Installation Wizard ‘disappears’, ensuring that these fundamental settings can’t be changed ‘by accident’, eliminating the need for those time-consuming phone calls to the support team.

Splicecom’s new Admin Portal for SelectVoice is a browser based administration tool designed with non-technical people in mind. End-user managers and administrators along with reseller triage/1st line help desk personnel and account managers will all find the Admin Portal easy to use. Aiding adds, moves and changes in seven key areas for everyday management, the Admin Portal offers simple add, edit and delete facilities for:

Users
Departments
Phones
Call routing
Dial plans
Utilities
System

Configuration of more complex features and facilities are still accessed through the system manager portal and manager assist tool kit, both of which remain the domain for accredited engineers. And to circumnavigate those ‘who changed what’ debates, there an Admin Portal audit log built into Manager Assist as well.

‘With our Admin Portal, we’ve extended the ease of management associated with hosted systems to cloud voice, on-premises and blended SelectVoice solutions,” said Stuart Bell, Splicecom’s Head of sales for UK & Ireland.

“We listened to our customers and prospects and have incorporated all their feedback into the design of the Admin Portal. This ensures that we meet the needs that are so frequently discussed during pre-sales demonstrations, which in turn simplifies the sales process further still for our Channel Partners."

"Ease of administration now continues through to the Resellers’ 1st line and 2nd line support teams, so all parties can action everyday adds, moves and changes. From adding new phones, to setting up Auto Attendant routines and Meet Me conferences, loading Contacts and performing system back-ups; everything can be handled effortlessly from the Admin Portal,” concluded Bell.

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