Tollring's 365 Call Analytics solution is being introduced to PingCo's TCAP Service Hub for elevated Microsoft Teams voice and customer experience.
The integration aims to seamlessly add enhanced analytics capabilities to the Teams ecosystem, delivering critical insights and valuable self-provisioning for service providers and their customers. This collaboration expands upon Tollring and PingCo's partnership, which was announced earlier this year.
Tony Martino, CEO of Tollring, said:
This collaboration marks a significant milestone for both Tollring and PingCo. By integrating our advanced analytics and recording solutions directly within TCAP, we empower service providers to elevate their Teams offerings with meaningful insights. Together, we’re enabling our partners to deliver exceptional customer experiences and drive real value across the Teams ecosystem."
PingCo suggests operators using TCAP can take advantage of this new CX service immediately. The company says it offers a simple and effective way to increase ARPU and margins while enhancing organisations' existing Teams customer base and attracting new customers. It stresses the consistent single-pane-of-glass interface for provisioning and user management, ensuring seamless simplicity across all services and streamlining operations.
PingCo outlines that Analytics 365 Call Analytics enables organisations of all sizes to rapidly visualise and measure business-critical call performance across Teams Phone activity. It adds that its intuitive dashboard offers multiple views and wallboards, helping users analyse call performance and optimise staffing levels to meet customer expectations better.
"Adding services like Analytics 365 Call Analytics to the TCAP platform gives our partners a valuable new application to deliver to their customers," added Dan Pearson, CEO and Founder of PingCo.
"In turn, it gives end customers access to the tools and services they need to understand how they communicate on the Teams platform and insights into how to improve the overall customer experience. This is a great proof point of the benefits of the strategic alliance we established with Tollring earlier this year, and is only the first such as we’re working on adding Tollring’s AI-powered call recording next."
