Arrow has partnered with Talkdesk to provide contact centre solutions for businesses looking to develop their customer experience (CX) offerings.
The union means Arrow’s customers will have access to Talkdesk’s full suite of cloud contact centre solutions, including the flagship Talkdesk CX Cloud platform.
Richard Burke, CEO, Arrow Business Communications, said Talkdesk will be a great addition to the company’s current offering.
He commented: “Wefurther are delighted to be working with Talkdesk and believe that Talkdesk CX Cloud is the perfect addition to our high-end Enterprise and Public Sector Contact Centre offering.”
Last year, Arrow made several acquisitions to bolster its offering to customers, and this latest partnership will further add to that.
Stew Hale, Regional Vice President, Resellers and Channel, Talkdesk, believes that Talkdesk will allow Arrow to transform businesses to hit their CX goals.
He said: “The customer experience is fast eclipsing the products and services that organisations provide to become the key driver in building brand trust and loyalty.
“Organisations are increasingly recognising this and evolving their contact centres into a strategic resource for powering better customer experiences.
“Arrow is committed to helping businesses make that transformation and create better customer engagements with a Talkdesk solution best suited to their unique needs and CX goals.”
Talkdesk has previously launched a CC-based business phone system designed to unite a business’ collaboration and customer experience platforms.
The company has also introduced the industry’s first human-in-the-loop technology for contact centres.
