ASC Technologies has been certified as a Webex Call recording provider, making it ‘one of the few’ vendors authorised to do so.
The recording solutions provider, ASC, can also offer Webex Calling customers its AI-driven analytics to create a comprehensive view of their communications, improve customer relationships, compliance, and risk management processes.
According to ASC, recording capabilities are critical for organisations operating within regulated industries with strict compliance standards.
Dr. Gerald Kromer, CEO of ASC, commented on the implications of its new certification:
"As a stable company that has been established in the market for 60 years, we see the certification for Webex Calling not only as a confirmation of our technological expertise, but also as a promise to our customers and partners.
“We are committed to providing innovative and reliable solutions that meet the demands of today's communications technologies while ensuring our customers' compliance requirements."
Benefits of ASC’s Solution
One of the main benefits of the ASC call recording solution is its quick and simple configuration in the Webex Control Hub, making it a highly user-friendly option.
ASC lets you move on-premise solutions to the cloud through seamless recording transfers to the cloud. As a result, companies can speed up their digital transformation and make use of cloud-based services.
Not only can AI analytics provide companies with an overview of their communications, but it can also be applied, alongside call recording, to various industries. In healthcare, for example, ASC can provide HIPAA compliant patient communication. Alternatively, businesses within the legal sector can receive verifiable documentation of client communications.
Its AI-based analysis can be applied to all communication types including voice, chat, video, and meetings.
ASC describes itself as a “worldwide leading provider of software and cloud solutions” dedicated to omnichannel recording, analytics, and quality management.
All of ASC’s solutions can be integrated with the most popular unified communications services and market-leading on-premise PBXs.
