Daktela UK has joined forces with Trust Partner Services to make its “all-in-one” communications solution available to new channel partners.
The cloud-based solution connects voice, email, SMS, chat, WhatsApp, Facebook Messenger, and Instagram to allow clients to manage their customer communication in one place.
Daktela has designed the solution to support teams from five to 1,000 users, with “simple” voice-only solutions available up to “complex” omnichannel contact centre deployments.
Steve McSherry, UK Country Manager at Daktela UK, commented: “We are excited to grow our footprint in the UK with Trust Partner Services.
“Daktela has the best technology at the best price, and we see channel partners playing a significant role in our expansion plans.
“Sophisticated customers expect a sophisticated experience. Businesses are turning to their providers to source the right technology, but we understand you need to differentiate to remain competitive.
“With Daktela, resellers can stand out from the crowd and have a real point of difference.”
Daktela’s software features AI technology, including intelligent voicebots and chatbots, which can be set up to handle complex requests.
The solution can be used on a desktop or mobile device or via standard IP handsets to allow for flexible working.
Daktela also has established integrations with market-leading business tools such as the full range of Microsoft software, including Teams, Salesforce and Pipedrive.
Graham Bunting, Founder at Trust Partner Services, said: “Demand for connectivity is growing. Daktela helps businesses enjoy a more joined-up approach to communications.
“We’ll be working with resellers to help deliver this message and explain the benefits of Daktela.
“Partners can also bring their expertise with Daktela’s open API, creating a joint enterprise that benefits both parties.
“This, teamed with their staged approach to Contact Centre deployments, gives ultimate flexibility for resellers.”
Daktela UK is part of the Daktela s.r.o group of companies which supports over 1,000 customers of different sizes worldwide.
The company was established in 2010, and its senior leadership team has worked in the contact centre industry for over 30 years.
Trust Partner Services specialise in supporting technology, voice, and software vendors with a “go-to-market” strategy for the UK and Europe.
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