Global ecosystem enabler Tata Communications foresees the hybrid workspace as default for communications in 2023, relates Sriram Sampath, Vice President of Tata Communications.
- Sampath was speaking to UC Today ahead of UC Summit 2023, which takes place between Monday, January 23, running until Friday, January 27 – click here to register now
“I think the last couple of years have been very different for for all of us — in different ways — and the market has shifted for the customers. Communications have changed a very great deal and hybrid workspace is what I think is going to be the way forward.”
In the 17-minute in-depth UC Big Update video, Sampath exclusively answers questions about Tata’s product roadmap, outlining the approach it intends to take over the coming 12 months and revealing what is most important for the tech firm when it comes to providing for customers.
In the video Sampath candidly reveals how Tata is responding to the demands brought on by the hybrid work environment:
“A lot of things have kept us awake in terms of what we are doing now and where we should be moving ahead terms of how we are offering our solutions to our customers.”
The Tata VP continues: “We’ve had to consider ‘what kind of features do we have to build?’, to make sure that we meet customer expectations. As part of that we provided a solution called GlobalRapide which we launched last year.”
Continuing further to explain what the product entailed Sampath explains: “GlobalRapide is a managed voice service and end-to-end solution for our customers where we provide all the capabilities that an enterprise needs for running their voice collaboration and security solutions.
In the video Sampath outlines the ongoing challenges Tata faces: “If an enterprise has presence in multiple geographies — using one of the collaboration tools that we all use today — they need a conferencing service and they needed a voice service. They were buying all of that from different partners and vendors.
“Managing that was difficult: our CIO was facing a lot of challenges in terms of multiple countries having a different variety of systems brought on at different periods of time.”
Sampath explains the requirements customers have where Tata is helping: “A lot of enterprises are using applications that are built in-house for their customers and for running their operations smoothly they need some kind of an API through which they can consume our services.”
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