For some time now, the demand for remote work has been growing at an incredible pace. Everywhere you looked, leading brands were beginning to provide remote and mobile working solutions as an extra “bonus” for their employees.
However, when COVID-19 struck, remote working stopped being a “nice-to-have” option for forward-thinking brands. The inability to operate from an office environment meant that companies of all sizes had to embrace remote working – and fast.
Although many organisations made the shift to the new remote landscape with impressive speed, there have been some gaps in the transition. Many business leaders still don’t have the most efficient environment in place for their remote team. Vendors and service providers are struggling to keep up with the increase in demand, and companies don’t know how to serve their clients with efficient video and audio experiences on the web.
That’s where tools like Dashbase can help.
Transforming the New Workplace
Dashbase is a solution created to support the way that companies deliver proactive, real-time communications. In an environment where businesses need to connect more meaningfully with clients and coworkers over the web, it’s essential to have complete visibility into the new digital landscape.
Dashbase simplifies the process of understanding your full communication and collaboration lifecycle. Businesses and team leaders can see exactly where the problems in their communication cycle exist so that they can solve problems faster.
The technology works by stitching together log data from various complicated communication environments. Just like your standard call log, you get an insight into where problems with audio and video quality occurred, and how long different tools were used.
The visual maps offered by Dashbase mean that more people within the workplace can get involved with solving communication problems before the issues escalate. This is crucial for service providers delivering video and audio to a remote workforce. It can also be a powerful tool for end-users who want to provide video and audio conferencing experiences to clients.
With Dashbase, agents and front-line engineers can solve customer problems immediately, because they can see exactly where problems begin in a visual environment.
Overcoming Communication Problems Fast
Dashbase is a software solution for the modern world of remote work and video/audio conferencing. In an environment where we’re all more reliant on virtual conversations than ever, Dashbase makes it easier to see where those conversations struggle to deliver the right results.
Rather than having to search through multiple apps and tools to see the source of the problem, Dashbase allows companies to save some crucial time on their strategies for digital growth. You can reduce the amount of time that experts spend solving cases, which means that teams can address more issues.
Dashbase links all the underlying communication logs from your desk phones, softphones, and other tools into the same place, so that teams can solve complex problems. Features include:
