Martello has launched its “industry-first” proactive monitoring for Microsoft Teams Phone solution to empower UC and IT management.
Martello, a leading experience management solution provider, has introduced proactive monitoring for Teams Phone as a key enhancement to its flagship platform, Vantage DX. This upgrade enables IT teams in enterprises and managed service providers (MSPs) to identify and resolve Microsoft Teams issues before they impact users, aspiring to ensure a smoother and more reliable comms experience.
Randah McKinnie, Vice President of Product at Martello, commented:
Enterprises need a frictionless Teams experience, especially with premium services like Teams Phone. The technical complexity of Teams Phone can make that hard for IT groups and MSPs to deliver. Vantage DX simplifies and makes troubleshooting highly efficient with proactive monitoring and end-to-end visibility.”
Proactive monitoring for Teams Phone is now available as part of Vantage DX.
More Information On Proactive Monitoring For Microsoft Teams Phone In Vantage DX
Martello outlines that Vantage DX now offers enhanced synthetic testing capabilities, enabling IT teams and MSPs to place 24/7 test calls to PSTN phone numbers. This proactive approach helps identify connection and call quality issues before they impact users.
With this update, Vantage DX’s synthetic testing now covers all Microsoft Teams core and premium services, including Teams collaboration, Teams Rooms, and now Teams Phone, ensuring comprehensive performance monitoring across the entire Teams ecosystem.
Martello suggests one of Teams Phone’s technical complexities is its reliance on multiple third-party components, such as SIP trunks and session border controllers (SBCs), which convert IP traffic to SIP for transmission across the PSTN. The vendor says these dependencies introduce potential points of failure and performance degradation.
Martello affirms that Vantage DX tackles this challenge in two key ways: Synthetic testing proactively detects issues by evaluating call quality between Teams Phone and PSTN recipient numbers. Moreover, end-to-end visibility provides insights into the entire call path, including SBC performance and Microsoft call quality data. It allows IT teams to pinpoint root causes in minutes rather than hours, significantly reducing troubleshooting time.
Martello’s Impressive 2024
Last year was a momentous one for Martello.
In November, Martello announced that the Martello Microsoft 365 Partner Network would empower enterprises with access to an array of partner solutions. Martello is bringing together MSPs, Microsoft Gold VARs, and complementary product vendors, including Martello Vantage DX, to produce differentiated Microsoft 365 and Teams solutions in one cohesive ecosystem.
Meanwhile, in July, Martello unveiled an “industry first” Microsoft Copilot 365 user experience management solution for enterprises.
Martello enhanced its Vantage DX platform with new features designed to maximise the value of enterprise investments in Microsoft’s premium services, including Copilot 365, Teams Phone, and Teams Meeting Room. According to Martello, these upgrades focused on optimising user experience and ensuring businesses achieve a strong return on investment from these advanced Microsoft solutions.
Meanwhile, in June, it became clear that Martello was focusing its strategy for future growth on significantly driving Vantage DX sales. Martello’s flagship Microsoft Teams monitoring tool, Vantage DX, achieved a 27 percent year-over-year revenue increase, highlighting the company’s most promising future growth opportunities.
