NUWAVE has announced the launch of its new Business Text Messaging solution in partnership with Clerk Chat.
This new capability integrates SMS, MMS, and WhatsApp messaging into popular platforms such as Webex, Microsoft Teams, and Zoom, intending to revolutionise how businesses connect with customers across multiple channels. Leveraging iPILOT, NUWAVE partners can help companies enhance their comms strategies, enabling seamless and efficient multi-channel engagement.
David Spears, Chief Product Officer of NUWAVE, commented:
We recognise that Carriers and Partners need to enable their customers on Multi-UC platforms with SMS messaging. With the launch of our Clerk Chat Business Text Messaging services, we’re providing a powerful, streamlined solution that allows businesses to easily connect with their audiences in the most convenient and effective way possible.”
NUWAVE’s Business Text Messaging service seeks to provide a suite of features to optimise customer engagement. These include direct and group messaging, automated campaigns, CRM integration, and streamlined customer management, all conveniently accessible through a single, unified platform.
“By teaming up with NUWAVE, Clerk Chat’s business SMS solution delivers a vital communication channel for the Managed Service Provider (MSP) and Service Provider communities, empowering them to offer an exceptional messaging experience to their customers,” added Alexander Haque, CEO of Clerk Chat.
NUWAVE says Clerk Chat Business Text Messaging service is fully compliant with industry regulations, including 10DLC, offering businesses a secure and reliable communication solution. This aims to ensure organisations can confidently operate in today’s fast-paced digital landscape while meeting compliance requirements.
“Text messaging has one of the highest engagement rates across all communication channels,” Spears continued. “With open rates as high as 98 percent, it’s essential for businesses looking to connect with their customers in a personal and impactful way.”
NUWAVE On Effective UC Service Management
NUWAVE’s Spears took part in UC Today‘s Round Table on UC Service Management earlier this year, with Spears noting that effective UC service management involves implementing strategies and best practices that optimise the entire lifecycle of UC services, from planning and deployment to ongoing management and support and suggested some successful strategies and best practices provided by iPILOT, including synthesis and ascent by focusing on complete lifecycle offerings.
Comprehensive migrations could be an essential strategy for Spears. “Start by conducting a thorough assessment of the organisation’s current UC environment, including infrastructure, applications, and user needs,” he said. “Utilise iPILOT’s Migration modules to seamlessly integrate the customer’s voice into the automation platform for legacy on-prem PBX or other cloud UC platforms, moving users individually, in bulk, or by department.”
