Leading commercial vehicle leasing business Summit Fleet has migrated its communications infrastructure to 8×8‘s contact centre and UC platform.
Summit Fleet intends to support its hybrid workforce, streamline and enhance both worker and customer communications, and offer cost-effective insights into its contact centre by introducing 8×8’s platform, as well as 8×8 Voice for Microsoft Teams.
For nearly 30 years, Summit Fleet has been at the forefront of delivering commercial vehicle leasing and comprehensive fleet management solutions to a diverse clientele across Australia. Summit Fleet’s clients encompass hospitals, educational institutions, charitable organisations, and multinational corporations. The company ensures each receives specialised fleet vehicles and a commitment to tailored customer service experiences.
Jon Bates, IT Manager at Summit Fleet, commented:
Our business involves a lot of moving parts, both internally and externally, so it was important that we had a communications platform that would allow us to easily track each step of the journey. With 8×8, our employees across the organization are empowered to communicate and collaborate better regardless of their location, and we can continue to provide customers with the quality customer service that we’re known for.”
The two businesses underpin that Summit Fleet’s legacy on-premises phone system was inadequate for managing its evolving hybrid workforce and maintaining robust engagement with suppliers and customers. The company says it selected 8×8’s cloud-based contact centre and UC platform for its sophisticated reporting capabilities, user-friendly yet potent features, and competitive pricing.
The entire transition to the new system was accomplished in less than six weeks, facilitated by an 8×8 project manager who oversaw and directed the migration process for the employee team.
Moreover, 8×8 Voice for Microsoft Teams integrates with Summit Fleet’s operations, allowing employees to operate within a familiar interface regardless of their work location. 8×8’s robust backend system ensures reliability. The advanced reporting tools provided by 8×8 empower Summit Fleet supervisors to manage workloads effectively, oversee call quality and employee performance, and rapidly address any caller issues as they arise.
“Leasing thousands of vehicles, often to a single client, requires fleet management support and seamless communication and effective collaboration between employees and customers,” added Hunter Middleton, Chief Product Officer at 8×8.
“By migrating to 8×8, Summit Fleet has enhanced its employee and customer experience, and it now has the infrastructure to cost-effectively support its current requirements, along with a suite of features that it can use for future growth too.”
8×8 Launches Operator Connect For Microsoft Teams
8×8 has launched Operator Connect for Microsoft Teams for reliable and streamlined enterprise telephony.
8×8 Operator Connect for Microsoft Teams is a specialised solution integrating native Public Switched Telephone Network (PSTN) calling directly within Microsoft Teams through the Operator Connect program.
This offering utilises 8×8’s Global Reach network to provide reliable calling service with streamlined deployment and simplified management. It aims to enhance admin efficiency for Microsoft Teams Phone users, ensuring a dependable and efficient communication experience.
This solution will debut with versatile calling options and offer a local presence in 20 key countries, including the United States, United Kingdom, Canada, and Australia.
