Kakapo Systems has a range of add-ons that enhance what BroadSoft service providers can do. Recently, Kakapo announced another addition to its technology stack - Twitter Queues. With Twitter Queues, BroadSoft service providers have a valuable solution to Twitter-based customer service.
Agents can access Kakapo’s Unity Agent, a web application which taps the power of HTML5, as well as gives users access to features such as call management, CRM integration, and real-time call statistics. Because Unity Agent is so feature-rich, Kakapo Systems supplies a high-level of flexibility few UC providers presently bring to the table. This especially holds true as the sea of UC platforms becomes remarkably crowded. Unity is also available through Kakapo’s Windows .Net version.
Steve Tutt, Marketing Director at Kakapo Systems said:
“A lot of service providers are looking for a zero-touch solution, so they don’t have to handle desktop support issues"
"For service providers, they gain a seamless user experience across browsers and operating systems with Unity Agent.”
Benefits of HTML5
HTML5 improves upon rich media, video/audio tags, and offline web caching - all elements that contribute to a great CX. Regarding Unity Agent and Desktop Web apps, they offer the same experience on any OS through Chrome, Safari, Edge, and Firefox.
You can think of what Kakapo does as a ‘BroadSoft Plus,’ as they are not just replicating BroadSoft’s solution, but adding to it with features like its personal wallboard.
Unity Agent by Kakapo Systems
Unity Agent developers thought of every essential feature possible and included it in Kakapo's HTML5 call and contact center solution. Along with striking wallboard visuals and an attractive UI, Unity Agent provides valuable real-time statistics on queue conditions a
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Kakapo Systems' Unity Agent[/caption]
