Call analytics are critical in today’s business world. Not only is the ability to collect, store, and analyze the right data essential for compliance purposes, but it’s also the key to making data-driven decisions that optimize your company’s performance, reduce costs, and unlock new opportunities.
Unfortunately, as business communications grow increasingly complex, finding a solution that can integrate seamlessly with the various platforms and tools you use, and unify the data from each can be challenging. That’s where Variphy comes in, with its flexible reporting and analytics platform.
Leveraging the company’s decades of experience in analytical technologies, the Variphy call analytics platform works intuitively with leading platforms from Microsoft, Cisco, and Zoom, to give companies a comprehensive view of their data. We dove behind the scenes of the platform to explore what this solution could offer to today’s organizations.
What is the Variphy Platform? Versatile Analytics
Variphy’s call analytics, reporting, and data management platform extends the value of leading solutions from unified communication and contact center software vendors, with intuitive tools for collecting business insights, the platform works with:
Cisco Technologies
Variphy’s platform offers real-time analytics and robust reporting tools for a range of Cisco solutions. For Cisco Unified Communications Manager (CUCM), Variphy’s platform delivers reporting and analytics with customizable, and shareable dashboards, DN and DID management tools, change management tools, and remote phone control.
The company also delivers leading reporting and analytics solutions, dashboards, and wallboards for Cisco Unified Contact Center Express (UCCX), and analytics for Cisco Unified Border Element (CUBE).
Webex, Microsoft Teams, and Zoom
For companies leveraging flexible cloud-based unified communication tools, Variphy’s platform delivers intuitive reporting tools for:
- Cisco Webex: Reporting and analytics with customizable and schedule-based reports, comprehensive access control, and data management.
- Zoom Phone: In-depth report scheduling and ad-hoc search solutions for historical and real-time data captured within Zoom Phone.
- Microsoft Teams: Detailed insights into Microsoft Teams phone calls, with shareable dashboards for both stakeholders and non-admin users.
The Key Features of the Variphy Platform
Going far beyond the average reporting capabilities offered by leading unified communications solutions, Variphy’s platform is brimming with powerful features that ensure companies can derive the most value from their data. The solution includes:
- Unlimited data retention: Users can store and manage their calling data for as long as they choose with no restrictions, ensuring compliance with industry requirements.
- Role based user access: Comprehensive role-based visibility, to give business leaders complete control over who can access data.
- Flexible reports: Variphy’s fully customizable reports can adapt to a range of display options for time periods, output type, and more.
- Scheduling: Users can schedule reports to be automatically delivered via chat, , report repository, and more, in a range of file formats.
- Advanced search: Search and filter through call data, based on multiple criteria, such as calling and called number, user, name, hunt group, or call queue.
What’s more, Variphy’s analytics platform can be combined with a range of other innovative solutions from the company for remote phone control, change management, dial plan management, and even contact center analytics.
“We believe in providing organizations with access to the calling data they need and want,” said Layne Hoo, CEO and Co-founder of Variphy.
