Virsae has partnered with Jabra, an audio endpoints retailer, so its analytic tools can include more interactions outside the office.
The partnership will allow businesses and MSPs to get an end-to-end view, adding telemetry from headsets and other home audio devices.
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With more contact centre analytic data, companies will ultimately be able to improve their worker and customer experiences.
Co-founder and Chief Alliance Officer at Virsae, Mark Vincent, said: “The quality of audio-based user experience is a fast-emerging factor in the productivity and mental health of at-home workers.”
“Our partnership with Jabra means support teams have a direct line of sight to audio devices used in the home, enabling proactive identification, diagnosis and resolution of issues right down to specific users and agents within the UC and contact centre platform management experience.”
VSM Everywhere is Virsae’s analytics platform which it recently launched following a successful pilot with managed service providers (MSPs) and telco carriers.
The analytic data VSM Everywhere captures can even let employers know if the volume of their workers’ headsets is too loud. It will flag headsets exceeding the World Health Organisation’s sound standards.
Stephan Keim, Jabra’s Global Alliance Manager, said: “Professional audio devices are designed with advanced technologies to deliver clear sound quality, but we understand that our products can provide important information about the user experience and acoustic environment.”
“Virsae is now providing enterprises with true end-to-end visibility including hybrid and remote work environments which goes beyond traditional UC performance analytics.”
