Businesses around the world use Virsae’s cloud-based platform, Virsae Service Management (VSM), to keep their communications systems performing at their best.

Providing a whole new world of interaction insight in the unified communications and contact center space, VSM collects data on a massive scale, overlaying AI-based analytics, automation, workflows, reporting, and notifications to keep the technology that underpins customer interactions running flawlessly.

Uniting cloud, big data and AI, VSM processes more than 12 billion service management transactions every month, created by millions of data sources in thousands of customer sites globally.

Fueled by the power of big data analytics, yet with a simple UI that is easily configurable with real-time dashboards, VSM presents a complete view of the quality of interactions between a company and its customers.

Get to the bottom of incidents before users complain. Identify root causes to stop them happening again. Fix bottlenecks slowing down your network. And switch off unused resources to improve your bottom line.

VSM’s best practice ITIL framework supports world-leading UC manufacturers including Avaya, Cisco, Mitel, NEC, and Microsoft, along with XCaas and CPaas providers.

Americas +1 800 248 7080
UK / EMEA +44 0808 234 2729
Asia Pacific +64 9 477 0696



  • ITIL UC and CC service management
  • Efficiency through automation
  • Big data analytics
  • Artificial intelligence
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