Vodafone and Dubber have finalised an agreement to target new business customers in the UK and Europe, initially Germany.
The British multinational telecommunications company Vodafone Group PLC has chosen Melbourne-based Dubber to offer direct recording and AI services across its mobile networks to target Vodafone business customers, according to an announcement made from London and Australia by both firms today.
Melbourne-based Dubber is the market leader in conversational intelligence and unified recording and currently works with 175 service provider networks and services and has over 580,000 subscribers worldwide.
Steve McGovern, CEO of Dubber, stated:
“Vodafone is a very important relationship for Dubber, and we are pleased to partner with them in Europe to support the needs of their business customers with unified recording and conversational AI directly from the Vodafone mobile network.”
The deal will mean Vodafone will leverage Dubber's "alignment to a Service Provider's method to market" and allow it to deliver recording and AI functionality across mobile and UC services to RingCentral, Cisco Webex and Microsoft Teams.
Barry McSorley, Head of Unified Communications and Platforms, Vodafone, said: “We are drawing on the strength of our geographical presence coupled with Dubber’s market-leading platform to help our business customers transform their interactions with end-users."
Speaking about the gains from the Dubber deal, McSorley added: "Greater data insights and enhanced compliance across multiple markets with a common, advanced hosted recording service enables our business customers to expand and improve customer trust and loyalty with their customers.”
Vodafone operates fixed and mobile networks in 21 countries, partners with mobile networks in a further 48 and, as of June 2022, has 300m mobile customers, 28m fixed broadband users and 22m TV customers.
Together the two firms have developed a tight co-engineering relationship utilising cross-company teams. Vodafone and Dubber have been planning and creating next-generation recordings with a view to full automation and self-service in the cloud.
