Voss has introduced PSTN Automation for cloud calling to provide administration and reporting of PSTN services for Microsoft Teams, Webex by Cisco, and more.
Service providers can use PSTN Automation on cloud calling platforms to automate end-to-end billing, reporting, provisioning, and activation of telephony services.
Voss, which describes itself as the “leading provider of digital workplace management technology”, partnered with Microsoft last month to launch the Partner Pivot Program, aimed at shifting the customers of service providers and managed service providers into the Microsoft ecosystem.
Tim Jalland, Solution Manager at VOSS, said:
“This feature capability from VOSS allows service providers to tap into customer demand in the rapidly growing market for cloud calling.
“New service offers can be introduced quickly and delivered in a streamlined and highly efficient way.”
Voss PSTN Automation simplifies the delivery of PSTN services by removing costly DIY approaches to new cloud provisioning APIs.
The solution also automates manual processes and removes custom commands, scripts, portals, and technical silos.
Automation features give service providers a greater service offering, including cloud tenant and user management, fixed and mobile integration, self-service customer administration, and automatic call handling during disaster recovery.
As a result, service providers will be able to create new revenue streams and differentiate their offerings from competing service providers.
Benefits of Voss PSTN Automation
Automation features help to speed up the launch of PSTN services, increase efficiency, and provide access to new cloud calling markets, including small to medium size businesses (SMBs).
Automated onboarding of existing customers and users streamlines the process and helps to reduce time to revenue via intuitive workflows.
An end-to-end view can be gained by integrating into existing order management and billing systems, with the ability to configure the systems to the needs of each provider.
