Vyopta has introduced an AI-assisted technical support system to give its customers real-time support by answering queries and solving issues.
Describing itself as a global leader in digital collaboration and experience optimisation, Vyopta’s latest artificial intelligence solution offers ‘context-aware’ assistance and utilises the Vyopta Community and Vyopta customer knowledge base.
The result is a platform that is always available to serve customers while it improves the time-to-value ratio and increases organisations’ return on investment.
Alfredo Ramirez, CEO of Vyopta, spoke about the benefits customers have already gained through implementing Aviator: “Early feedback from Vyopta customers who initially used Aviator has been overwhelmingly positive.
AI initiatives like Aviator not only enhance customer experience and autonomy but also allow Vyopta Customer Services to deliver greater value when leveraging Vyopta for new projects.”
Integrated within the Vyopta platform, Aviator raises user experiences across the customer journey, including support for onboarding and changes to the collaboration setup to get the most out of Vyopta’s products.
Prior to its release to customers, Vyopta tested and enhanced Aviator internally with the primary aim of strengthening and scaling its customer service capabilities.
Through automated content updates and adding Vyopta’s knowledge base, troubleshooting guides, and product information to the generative AI large language model, Vyopta believes that Aviator represents a significant improvement to its support services.
Aviator is available to assist Vyopta’s customers with troubleshooting and configurations by formulating instant solutions, which will effectively nullify wait times for support.
Vyopta also anticipates that customers will particularly like Aviator’s ability to provide insights into its data analytics, which can be taken advantage of by users with a limited understanding of the technology.
For users unsure of particular data terminology, Aviator can be used as a smart glossary, offering quick definitions to help those seeking to grow their proficiency with data insights.
