Vyopta Integrates Zoom QSS for Enhanced Zoom Phone Analytics

Vyopta is integrating Zoom QSS for advanced real-time monitoring and analytics for Zoom Phone

Vyopta Integrates Zoom QSS for Enhanced Zoom Phone Analytics
Unified CommunicationsLatest News

Published: December 14, 2023

Kieran Devlin

Vyopta is integrating Zoom‘s Quality of Service Subscription (QSS) support for Zoom Phones to enhance real-time analytics and diagnostics.

Vyopta’s expanded partnership with Zoom involves the former leveraging Zoom’s new APIs for new monitoring functionality.

Alfredo Ramirez, CEO of Vyopta, said:

We are excited to continue our partnership with Zoom, a leader in the softphone and UCaaS market. This collaboration is a testament to our commitment to enhancing digital communication technologies for better enterprise performance.”

Vyopta and Zoom have collaborated on the QSS feature, aiming to transform the way businesses perceive and handle the quality of experience for Zoom Phone users. With the integration of Zoom QSS, Vyopta can provide real-time insights and analytics, facilitating rapid responses to call quality concerns.

This collaboration simplifies the troubleshooting process, making it easier for users and admins to detect issues proactively, identify root causes, and implement prompt remediation measures. Vyopta’s monitoring and alerts system, enhanced by contextual intelligence and customizable dashboards, offers a thorough overview of the digital collaboration environment.

“A crucial aspect of successful collaboration is understanding how organizations experience and utilize the collaboration tools and workspaces they have invested in, like Zoom,” added Mitch Ricks, Global Leader of ISV Partnerships and Strategy at Zoom. “It is of utmost importance to prioritize the quality of this experience to ensure effective collaboration.”

This integration is in line with Vyopta’s commitment to enhance digital collaboration for businesses. Vyopta’s solutions have supported multiple large enterprises and government agencies in reducing mean time to repair (MTTR) by as much as 75 percent, the company says. Vyopta also highlights its solutions have improved the quality of experience by 50 percent and generated significant savings in technology and real estate investments while boosting productivity.

What Has Vyopta Been Up To Recently?

Late last year, Vyopta and Zoom partnered to offer organisations a “total user experience” using AI.

The companies aimed to improve employee and customer engagement, technology performance, workspace utilisation and ROI when using Zoom. The partnership was also designed to aid organisations in streamlining the adoption of Zoom functionalities such as Meetings, Phone, Rooms, and Webinars by using Vyopta’s Collaboration Intelligence Platform.

In December 2022, Vyopta announced that it could support Microsoft Teams’ voice services. This support encompassed Phone Plans, Direct Routing, and Operator Connect, enabling users to manage their UC technology stack.

According to Vyopta, it aids users to manage not only Microsoft Teams but also compatible endpoints, session border controllers (SBCs), on-premises and cloud video interop (CVI) platforms, and other UCaaS and UC technologies.

Poly and Vyopta partnered on a new workplace insights partner solution earlier this year.

Vyopta’s Spaces Insights platform is connected to the Poly Lens API to provide insights related to office space and technology. These insights can then be leveraged by businesses to inform their decisions as to how best to optimise their physical workplaces and real estate.

What About Zoom?

Last month, Zoom announced that Workvivo had been fully integrated into its communications and collaboration platform.

Zoom acquired the employee engagement platform Workvivo in April of this year with the plan to integrate Workvivo’s feature set into its platform to expand its employee experience tools. Workvivo’s portfolio of solutions includes engagement tools, a social intranet and an employee app, all integrated into one platform.

Earlier this month, Zoom launched Zoom Surveys, an engagement tool intending to maximise employee productivity.

Zoom Surveys offers users the ability to create and edit surveys and polls and share them with employees and customers. Surveys enhances Zoom’s in-meeting and webinar features with a standalone solution, opening up more approaches for managers and users to engage with employees and customers outside of meetings. Users can engage with audiences audience through a link and compile aggregated results. This comes at no extra cost for Zoom One and Zoom Contact Center customers.

Also this December, Zoom added support for Apple TV to its ‘Zoom – for Home TV’ application. By enabling its meeting app for use on Apple TV, Zoom will increase the exposure and accessibility of its video conferencing platform. Customers will have another way to use Zoom, whether it is in the office or at home, for work or catching up with friends and family.

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