Cisco Webex has shared insights into Webex Calling to accompany the news of it reaching over ten million users.
Webex also announced a new innovation for mission-critical organisations, Enhanced Survivability, which brings greater reliability to its survivability solutions by ensuring access to a set of calling features.
At Enterprise Connect last year, Webex Calling reached its six millionth user. Its latest milestone coincides with the current Enterprise Connect Conference and Expo for 2023, which UC Today has been following to deliver all the biggest news stories from the event.
Lorrissa Horton, SVP/GM, Chief Product Officer, Collaboration Group at Cisco, said:
“Today, I’m excited to share a new milestone with you: we have now reached over ten million Webex Calling users around the world.
“This accomplishment is far more meaningful to me than just a number. It represents important calls made every day by people who are calling the doctor’s office because a family member is ill, people who are calling the bank to check on finances, or people calling a cable installer to get their internet up and working.
“Every day needs that are met because of Webex Calling. The most rewarding part of this milestone comes from the conversations that I’ve had with our customers.
“These interactions give me insight into the role that calling plays in the daily lives of our users, the business challenges that our customers rely on us to solve, and the innovation that we must deliver for the future.”
Reflecting on the various technological investments Webex Calling has implemented, Horton says she feels most proud of its artificial intelligence-powered noise removal, which has simplified working from home, making it an equally productive space to work in as the office.
The advanced noise removal capability means users can always hear one another, no matter where they are calling from or what type of call it is.
Audio intelligence instantly segments your voice from background noises, enabling crystal-clear business calls, whatever may be happening around you.
Webex Calling also helps to drive business transformation through a number of different cloud calling features, including Control Hub, Group Call Managements, and its partner ecosystem.
Control Hub is an administrative console, which allows IT staff to manage Webex Suite and Cisco devices and resolve issues using Webex’s analytics and troubleshooting tools.
Customers can unlock further cloud capabilities via the company’s partners. Call recording technology, for example, can be utilised via CallCabinet, Dubber, and Imagicle. Frontline Workers can harness Zello’s push-to-talk technology to gain another channel of communication.
