Webex is expanding its geographical footprint for its calling and contact centre services with the launch of a new media Point of Presence (PoP) in Cape Town, South Africa.
"Delivered in partnership with Amazon Web Services [AWS], this launch underscores Cisco's ongoing commitment to Sub-Saharan Africa,"
Amey Parandekar, Senior Director at Cisco, said in a blog post of the announcement.
The announcement will see Webex deliver an enhanced communication experience to customers in the largest economy in Africa and one of the world's fastest-growing regions.
Enhanced Enterprise-Grade Calling Experience
The partnership brings with it a new cloud infrastructure that is set to deliver higher levels of enterprise-grade calling experience to businesses in the region.
"This is an exciting milestone for our South African customers. With Webex Calling and Webex Contact Center, we are providing them with the opportunity to streamline their infrastructure and costs while delivering a comprehensive and flexible customer and employee experience,"
Ahmad Zureiki, Director of Collaboration Solutions at Cisco for the Middle East and Africa, said.
Through AWS, Webex is leveraging the hyperscaler's local data centres to deliver its Webex Calling and Webex Contact Center solutions more efficiently.
AWS launched its first data centre in Cape Town, South Africa, in 2020.
It was the first on the continent, and AWS' commitment to local solutions in the country has contributed to the country now accounting for over half of all data centres in Africa.
This solid infrastructure base means the new Webex Media PoP sees both voice and video services supported with regional infrastructure.
The localised offering gives Webex calling customers improvements in several key areas:
- Call Quality: Users can expect high-quality audio and seamless video conferencing.
- Reduced Latency: Communication becomes faster and more reliable with minimal delays.
- Increased security: Localised data transmission enhances protection
- Compliance: Keeping media local facilitates compliance with local regulations.
These enhancements provide previous Webex users with a better quality of service and position the UCaaS as a strong contender for businesses wishing to migrate their current solutions to the cloud with Webex Calling.
