InterviewUC&C11 Nov 2022 · 2 min read

Where Can You Buy the Best UCaaS?

The rise of UCaaS offerings means it’s easier to access the tools you need without a specialist installing any technology.

Ryan Smith

The rise of UCaaS offerings means it’s easier to access the tools you need without a specialist installing any technology.

The UCaaS market is full of vendors such as Microsoft, Zoom, RingCentral, 8x8, and more, so you must get the right platform for your business.

The choice is predicted to expand further as the UCaaS market is expected to reach a value of $44.7bn by 2023.

Organisations can now purchase UCaaS direct from vendor websites, through channel partners, and even from expanding IT companies.

Companies need to think about their UC strategies, is there a purchasing solution that makes the most sense?

Shopping Online: Directories and Direct Vendors

For companies keen to keep things simple, shopping online through UCaaS directories and direct from vendors might be the easiest option.

Buying direct from a vendor usually means visiting a company’s website and clicking on the service you want from a range of pre-bundled options.

Once you have found the ideal bundle for your organisation, you can then apply for a quote.

You may be able to make a few changes to your service, but most packages available are pre-designed for simplicity.

UCaaS directories list the solutions available for a company in your situation.

You can filter through the vendors according to their deployment options, pricing, and various other factors.

This makes it easier to narrow down your choices.

Direct purchasing can reduce time working with third parties to build the ultimate strategy for your communications stack.

Working with Partners: Creating a Custom Solution

For companies with more specific needs, the best option is usually to look for something a little more bespoke.

Working with a partner is an excellent way to customise your UCaaS solution and get the additional support you need.

Channel partners and resellers often provide extra value-added services to the packages they can offer.

This makes it easier to tap into things like security tools, recording, and managed services to benefit your organisation.

Working with partners also means that you can create a more customised package for your UCaaS offering from scratch.

Partners can combine different services into the all-in-one solution that suits you, so you don’t have to shop around.

You may also find that you get a more intimate level of support from a partner or channel provider.

These days, you can find partners to work within a range of different environments. The opportunity of UCaaS has grown massively, capturing attention outside of the telecom arena.

While businesses can still partner with telecoms brands on their UCaaS offerings, it’s also simple enough to get the solutions you need from an IT company, perhaps one you’re already using for your networking or connectivity.

The reality is that there’s no one-size-fits-all way to buy and use UCaaS.

The key to success is researching and finding a solution that makes sense to you.

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