Zoom has launched an omnichannel contact centre solution that integrates seamlessly with its unified communications platform.
Zoom Contact Center supports communication channels such as video and voice, while SMS and webchat are functionalities are set to follow.
The solution is now available in the US and Canada, with international availability coming later this year.
Oded Gal, Chief Product Officer at Zoom, said: “Previously, contact center infrastructure was complex to deploy, expensive to operate, and time-intensive to upgrade. Zoom Contact Center was carefully designed to meet the needs of the modern agent and end customer, both of which expect a personalized, digital, and effective contact center experience.
“I am pleased to announce the general availability of Zoom Contact Center, building upon the reliable Zoom platform model and bringing the experiences our customers know and love to yet another industry”
Zoom first announced its contact centre solution last September, under the name Video Engagement Center.
The vendor said that Zoom Contact Center launches with more than 100 agent, supervisor and contact centre features – while additional channels, AI-powered features and CRM integrations are in the pipeline.
