8x8 has launched Operator Connect for Microsoft Teams for reliable and streamlined enterprise telephony.
8x8 Operator Connect for Microsoft Teams is a dedicated solution integrating native Public Switched Telephone Network (PSTN) calling directly within Microsoft Teams via the Operator Connect program.
8x8 stresses that this offering introduces an Operator Connect option through leveraging 8x8's renowned Global ReachTM network. It promises dependable calling services, streamlined deployment processes, and simplified management, all geared towards enhancing admin efficiency for Microsoft Teams Phone users.
Hunter Middleton, Chief Product Officer at 8x8, said:
As a technology provider, it’s important to know what our customers need from their software solutions, especially as organizations consolidate their tech stack to allow them to fully customize and streamline their workflows for business success. We have introduced 8x8 Operator Connect for Microsoft Teams to provide customers with 8x8’s reliable network by adding PSTN calling directly in Microsoft Teams to improve productivity and efficiency for organizations."
The exclusive preview of 8x8 Operator Connect for Microsoft Teams is currently accessible through 8x8's Early Access Program. This solution is set to debut with versatile calling options and will facilitate local presence in 20 key countries, spanning regions such as the United States, United Kingdom, Canada, and Australia.
“We continue to work with partners to offer Microsoft Teams Phone customers flexibility to enable PSTN services and customer engagement capabilities in Teams,” added Taimoor Husain, Modern Workplace, GTM Strategy Lead for Operators at Microsoft. “8x8 is now the first Operator Connect partner to offer a contact centre solution certified to integrate with Teams and we are pleased to work with them to offer customers choice in PSTN connectivity options.”
8x8 Operator Connect for Microsoft Teams
Among the solution's critical benefits are reliability, security, and support. Direct peering via Microsoft Azure fulfils programme architecture, security, and network prerequisites, ensuring optimal reliability. This approach also incorporates a streamlined support framework and collaborative Service Level Agreements (SLAs) with Microsoft, aligning with Operator Connect services to deliver enhanced performance and peace of mind.
