One of the market leaders in cloud-based communication solutions, 8x8 recently announced an upgrade to their innovative X Series. The 8x8 X Series portfolio is an award-winning platform for contact centre solutions and business communications.
According to 8x8, the recent update will include new capabilities like an enhanced integration framework, advanced analytics for speech, and an immersive real-time dashboard to simplify the communications between customers and employers.
The Executive Vice President and CPO for 8x8, Dejan Deklich, said that the recent update reflects the company's commitment to delivering a consistently superior communication system.
Enhancing the 8x8 X Series
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Dejan Deklich[/caption]
Since its launch in 2019, the 8x8 X Series has thrived as the only cloud-based communication solution in the industry to deliver chat, video, voice, and contact centre support on the same platform. In a press release, Deklich said that current multi-vendor solutions just couldn't match the simplicity of a single-pane-of-glass platform. 8x8 customers frequently commend the X Series for its ability to improve productivity in the organisation.
The X Series transforms employee and customer experiences in the enterprise with a unified system of engagement solutions on a single cloud-based platform. The new capabilities for the X Series include:
- Enhanced communications: Empower the business ecosystem with an 8x8 Integration Framework developed on industry-standard APIs and microservices. Embedding communications into ERP, CRM, and productivity applications is simple. Some of the latest integrations include Slack, and Microsoft Dynamics 365
- Contact centre speech analytics: The enhanced speech analytics offered by 8x8 collects crucial data from customer recordings. By analysing these interactions, companies can better understand and optimise customer experiences
- Real-time contact centre dashboards: Today's contact centre managers can easily create bespoke real-time dashboards. 8x8 offers the option to share these dashboards with other users and display them as wallboards in contact centres
Award-Winning Innovation for Modern Teams
8x8 believes that success in the current business environment relies on agility and execution. The pioneering design of the 8x8 X Series means that companies can adjust their communication strategy to suit their needs and prioritise speed.
Over the years, 8x8 has received plenty of industry recognition and accolades for their communications solution. The 8x8 team recently won the Network Innovation Award from Tech Target. Additionally, 8x8 are the North American Integrated UCaaS and CCaaS company with the best competitive strategy, leadership and innovation according to Frost & Sullivan. 8x8 are also frequently named within Gartner magic quadrants. For the 7th consecutive year in a row, 8x8 was a leader on Gartner's 2018 UCaaS MQ.
