Latest CRM News

BIG UC Update

Big UC Update: Akixi

Service Management & Connectivity

Women in CX to Redefine the Future of Customer Experience at 2025 UnConference in Berlin & Miami

Unified Communications & Collaboration

How Service Providers Can Turn Cloud Voice into a CX Power Play

Unified Communications & Collaboration

The CX Differentiator: How Akixi Empowers Service Providers to Win Bigger Deals

Unified Communications & Collaboration

Bridging the CX Gap: How Akixi Supercharges Microsoft Teams for Service Providers

Unified Communications & Collaboration

What are Project Management Tools? The Ultimate Guide

Unified Communications & Collaboration

AI, CRM, Messaging: How LeapXpert’s StartADAM Grab Democratises Business Comms

CCaaS

AI’s New Direction in CCaaS? GoTo Release GoTo Connect AI Receptionist

Employee Engagement & Recognition

Salesforce To Empower Employee Experience with AgentExchange Agentic AI

Unified Communications & Collaboration

How Will monday.com’s AI Vision And ‘service’ Platform Empower Businesses?

Unified Communications & Collaboration

Contact Centre: How to Seamlessly Consolidate Customer Interaction

Meeting Rooms and Devices

Comparing Customer Engagement Tools for Microsoft Teams

Unified Communications & Collaboration

Microsoft & ServiceNow Expand Their Partnership, with Possible Implications for Teams

Unified Communications & Collaboration

Big UC News from Zoom, Mitel, Amazon, Slack and Microsoft

Unified Communications & Collaboration

Cisco/Microsoft Integration: How to Offer the Best of Both Worlds

Unified Communications & Collaboration

Bicom Systems Integrates Video Conferencing into their gloCOM UC Solution