Akixi has announced real-time CX Analytics For Microsoft Teams to empower service providers and their customers.
Akixi, a prominent value-added services (VAS) provider in the cloud comms space, has enhanced its portfolio with the general availability of CX Analytics for Microsoft Teams, which is delivered via a single cloud platform.
Leveraging its market leadership in providing call analytics through a network of service provider partners, Akixi is aiming to revolutionise outcomes for service providers and their customers with CX Analytics for Microsoft Teams.
Mike Wilkinson, Chief Product and Marketing Officer, commented:
To date, service providers have had to make do with limited enterprise grade Teams analytics solutions which significantly impacts their operations and cost of delivery. With CX Analytics for Microsoft Teams, we have built a service provider-first solution alongside the real-time bot engine, which provides the precision needed for call analytics that satisfy the largest ranges of use cases in the market.”
Engineered for seamless integration into service provider operations, this solution simplifies end-customer onboarding and elevates user experience. Being a fully cloud-based platform, it can be swiftly integrated into service provider portfolios and scaled to accommodate the rapidly growing demand in the Teams market.
Akixi's CX Analytics for Microsoft Teams will initially be accessible through select service providers, namely Redcentric, Evolve IP, and Vanilla IP.
More Information On CX Analytics For Microsoft Teams
Akixi stresses that its CX Analytics feature for Microsoft Teams is indispensable for service provider customers, particularly in informal contact centre environments, who demand instant access to end-user call data.
CX Analytics for Microsoft Teams provides comprehensive call visibility, merging historical and real-time data to generate intuitive business insights, ensuring all customer experience requirements are met effectively.
CX Analytics for Microsoft Teams also includes several industry firsts, including "Akixi Bot Engine". Akixi describes this as "providing deep real-time visibility of Teams calls and queues".
Another first Akixi highlights is "Onboarding automation", which enables swift deployment for significant numbers of enterprise users within a multi-tier channel environment. The final first Akixi cites is "Consistent reporting", which exists between a series of cloud platforms for hybrid use cases.
