Nextiva has acquired the AI company Simplify360 to enhance the customer support capabilities of its UC and collaboration platform.
India-based Simplify360 uses AI and automation to enable businesses of all sizes to deliver excellent customer support across multiple channels, including live chat, e-commerce, social media and online reviews. The acquisition includes Nextiva adding Simplify360's range of capabilities — including helpdesk CRM, social media management, live chat and reputation management — to Nextiva's communications and collaboration platform.
Tomas Gorny, Co-founder and CEO of Nextiva, commented:
From day one, Nextiva’s vision has been to bring together all communication channels into a single stream of conversations with productivity, customer and contact management, and collaboration tools. We are on a mission to put an end to unhappy customers and frustrated teams. No more time wasted toggling between multiple applications – Nextiva keeps teams productive and connected with customers, colleagues, and vendors from wherever they are in the world."
Gorny said that the acquisition signalled the next step for Nextiva and Simplify360's shared goal of empowering businesses of all scales in providing customer service as comprehensive and seamless as those offered by tech giants.
Integrating Simplify360's raft of customer service-oriented solutions with Nextiva's platform aims to reduce inefficiencies of users having to switch between multiple applications for different needs. It should also improve agent productivity by introducing AI-powered solutions to help streamline their workflows.
Nextiva users can now access Simplify360's solutions, and a full integration through Nextiva's platform will be introduced in the near future. "Once Simplify360 is integrated with our platform, Nextiva will be in a category of its own — there is nothing else like it," Gorny added.
